TERMS AND CONDITIONS

SHIPPING

All order are typically shipped within one business day. You will receive tracking information after your order is fulfilled and your shipping label is created.

RETURN POLICY:

There are no returns or exchanges, however you may contact us about any issues with an order and we will do our best to facilitate a resolution.

Shipping costs are not refundable.

There is no return for any food products, tank decor, or sea shells to maintain hygiene and quality control. All shell orders are custom orders and are fulfilled based on your requests - each shell is hand-picked, quality-inspected, and safely packed to arrive in perfect condition - this takes a great deal of time, so please be sure you accurately measure you crabs to ensure you are selecting the correct size. Detailed information on how to correctly measure a hermit crab's shell can be found at our link here: HOW TO MEASURE A HERMIT CRABS SHELL.